To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
• We will pay the cost of the return if the item is faulty or we have sent the incorrect item. If your item has been broken in transit, please email email@example.com with photographs of the damage. In these cases they will be looked at individually. If the damage is minimum we would offer you 10% credit back should you wish to keep the item or ask for it to be returned for a full refund. If the item is fully damaged you will be offered a replacement or a refund and can dispose of the broken item.
• In all other circumstances you must pay the costs of return. For example, if you have ordered incorrectly or have simply changed your mind. The cost per return is up to £4.50 (ex VAT), this amount will either be deducted from your refund or requested from you before sending any replacement (if applicable).
• The original shipping charge (if applicable) will be refunded if the item is broken, faulty, late, misdescribed or we have sent the incorrect item, and only if you have purchased that item on it's own.
• The original shipping charge (if applicable) will not be refunded If you have purchased other items in the same shipment, which you are happy with.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.