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Surat, Gujarat
6 hours ago

FAQs

FAQ

 

 

Who is Cauldrons Corner? 

Cauldrons Corner is a UK based online store that specialize on all things Halloween, alternative and Horror. Products we stock are from different suppliers and artists and are fully licensed, so you are guaranteed to be getting great value for money with us.

What payments methods do you accept?

The store currently accepts payment via Card, Bank transfer and Clearpay

How much are postage costs and do you deliver worldwide?

Postage costs are calculated automatically based on total weight and size of your order. 

Hermes Tracked £5.00 
Royal Mail Tracked £5.00
If your parcel is a large/heavy order a courier cost will be charged which is £5.99. 

JULY 2020: Since July 1st 2020 shipping costs to the USA have increased by up to 49%. This increase in cost is a mixture of increased costs from Royal Mail and also increased charges of international parcels being handled within the USA. This is completely out of our control and unfortunately cannot be lowered. 

International orders may be subject to custom and import charges. Any charges involved will be at the expense of the receiver. Cauldrons Corner does not cover the cost or refund these charges in the event that they are issued.


How can I return an item/order?

If you have received an order that you're not entirely happy with you can return your order/item within 14 days of delivery.However please note that return postage costs are not refunded if the reason for return is due to changing your mind or if you ordered items in error. Only faulty orders, products received in error and also missing orders will have the postage costs refunded.

Any order where a product is missing or has arrived damaged will need to be reported within 7 days of being received so they can be looked into. If a product has arrived damaged, please provide a photograph of the damage when getting in touch. If you're contacting us after 7 days of receiving your order, no refund or replacement will be given.


Returned items must be in their original un-opened packaging. As items cannot be re-packaged they will not be accepted for return if the packaging is destroyed. This does not apply to clothing items, although the original tags on any clothing product must still be attached to the product. For hygiene reasons socks cannot be returned if they have been worn. Face Masks and cosmetics are Non-refundable. 

If you would like to return an order then please get in touch via info@cauldronscorner.com with the subject 'Order Return'. Please note international orders are not free to return due to the cost of returns, return postage is paid for at the customers expense. 

Returned orders:

If an order is returned as it was either not collected from the delivery office after an attempt had been made or if you rejected the delivery at the door, you will not receive the postage costs refunded when it is returned to us. This is due to the order being sent to the correct address but then not accepted by yourself and to avoid a small financial loss, postages costs are not refunded on these occasions. Should you wish this order to be resent out you will be charged shipping costs again to cover this.

Order forwarding: If you're placing an order which is being sent to a company which will then forward your order to another address (usually for international orders) then any damage or missing items will be the responsibility of the forwarding company. If you receive your order after it has been forwarded, you will be asked to allow us time to contact the company and get this issue resolved for you.

I would like to stock my products in your store, can I?

If you have your own products or if you're a brand that would fit in great with us then please do get in touch! We are always on the hunt for new products. Get in touch via info@cauldronscorner.com with the subject 'New Products' . Please also include as much information as possible in your email ie price lists etc.

My order arrived and the packaging looks re-used, why?

To cut down on the amount of waste, we may from time to time try and re-use old boxes as much as possible. You might find that your parcel has a little tape or tear on the outside but your order is nice and safe on the inside.


I need to get in touch, how can I?

If you can't find an answer to your question above then you can easily get in contact via info@cauldronscorner.com. Please try to include as much information as possible so we can assist you quicker.

Europe Orders:
As of July 1st 2021 all orders from Europe will be liable for VAT and Custom Charges. The previous €22 threshold no longer applies. If you are within Europe and place an order, it is your responsibility to pay the charges that occur for your order.  We are sadly not liable for any VAT and Custom Charges. By placing an order you agree to pay for all charges when the parcel reaches your country. If you refuse and the order is returned, you will not be refunded for your postage costs and any charges that are issued by UK customs to us will also be deducted from your refund. 


Privacy

As a company we will never sell or pass on your details to any third party. When creating an account with our website, your details are yours and cannot be accessed by anyone but yourself. The only details that are stored will be the details you used when setting up an account which includes your address, phone number, name and date of birth (if given). Note that no card or payment details of any kind are stored and they are not able to be viewed by anyone but yourself.