Returns and Exchanges
Returned items must be sent back within 14 days from you receiving the order and must be in a saleable condition. Items should be returned unwashed in the original packaging and include all labels and tags attached. Footwear returns must include the box in original condition, which must itself be packaged before returning. Please DO NOT attach the returns label directly to the box. We reserve the right to charge a £10 re-boxing fee if these conditions are not met. All items will be thoroughly inspected upon return. Due to hygiene reasons we cannot accept returns of any of the following: Bodysuits, swimwear, underwear, hosiery, earrings, body piercing items, cosmetics or hair dye. You will be responsible for paying your own shipping costs to return your item(s). Shipping costs are non-refundable
As soon as we receive your parcel we'll send you an email confirming that we've had it back and another to let you know when it's been processed. If you require an exchange and have discussed this with one of our team then you will be notified when your exchange has been shipped to you. If you have requested a refund the money will usually be back in your account within a few days, however please allow up to 14 days at busy periods.
We do not offer replacements on minor damages this will be offered instead as a 10% refund or store credit depending on the damage. If you wish to return the item for a full refund You will be responsible for paying for your own shipping costs for returning your item. Please note than original postage costs are not refundable.
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